AMENITIES AND GUEST SERVICES

Assistive Animals

Animals or pets are not permitted at Soldier Field Stadium, with the exception of service animals for guests with disabilities.

Automated Teller Machines (ATMs)

ATMs are conveniently located in the following areas throughout the stadium campus:

  • Outside - North Garage at the west entry lobby, outside Gate 10.
  • Inside - Sections 101, 117, 128, 138, Gate 38 and South Courtyard

Accessibility

The Chicago Fire Football Club and Soldier Field are committed to meeting the needs of our guests with disabilities, and we welcome members of our disabled community to the stadium, which is compliant with the Americans with Disabilities Act.

Disabled patrons may be dropped off on the circle drive (east side of the stadium) on Museum Campus Drive outside Gate 14. An ADA placard or license plate must be visible to the police and parking attendants, and the person to whom the placard or license plate is registered must be an occupant of the vehicle in order to access the Gate 14 drop-off. Due to traffic congestion after events, please do not attempt to return with your vehicle to the Gate 14 drop-off; you may take the courtesy cart from the Gate 14 drop-off to your vehicle.

Charging Stations

Please visit a Fan Service Booth in Sections 120 or 138 for phone charging capabilities

Family Restrooms

Locations – Sections 121, 146, 154, 202 and 216.

Food & Beverages

Aramark is the exclusive food and beverage concessionaire at Soldier Field. Concession menu items coming soon.

Guest Services

Chicago Fire FC Ambassadors will be stationed at three Guest Services booths located in Sections 119, 138 and the South Courtyard inside Gate 0. The Guest Services staff will also be roving the concourses throughout the stadium to provide added customer service. Among the services provided are the Designated Driver program, children identification wristbands, commemorative “My First Fire Match” and Birthday Buttons and feedback forms. Fans can also recognize any staff member for providing service that exceeds expectations by nominating for Igniting a SPARK.

For security/assistance, Text your issue or concern to 312-262-4151.

Lost and Found

During the match lost and found is located at the Gate 1 Guest Services office; after the match, all lost items found will be taken to the Soldier Field management office at Gate 14. The item will be held by stadium management for 30 days before being discarded. To claim your item, please call (312) 235-7000.

Nursing Stations

Located in the South Courtyard and the First Aid Offices inside Gate 17

Wi-Fi

Soldier Field provides free Wi-Fi stadium wide to all patrons in all areas of the stadium.